SHIPPING & RETURNS
Orders are typically processed and shipped between 1-3 business days. These items are shipped in the 48 continental States only.
Return & Exchange Policy
All returns require a Return Authorization. Please contact us via contact form as soon as possible.
Defective product can be returned within 14 days of sale. After 14 days, defective product must be returned to the manufacturer, under the specific warranty allowances. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return. If an item is received damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose up to a 20% restocking fee. No refunds or credit will be granted after 14 days. The terms of the manufacturer's warranty will still apply, please contact the manufacturer directly.
Non-defective product can be returned within 14 days of sale. Any non-defective returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to refuse a return on any product that does not meet these requirements. All non-defective returns will be assessed a 20% restock fee within 14 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded.
Please use the contact us form for an RA number. Returns without this authorization will not be accepted. RAs are effective for 14 days only.
All returns must be returned with freight PREPAID.
Upon receipt and acceptance of returned items, we will credit the customer's account for merchandise costs. The Customer is responsible for shipping and handling charges on all returned items.
The following items are not eligible for return:
Special orders, closeout items and discontinued items.
Items for which manufacturers will not accept returns.
Items showing obvious signs of misuse, consumer abuse or commercial use.
Health & personal use items
Please allow one week for return processing.
Returns will not be accepted 14 days after sale, regardless of reason.